BEN CORRIGAN // Integration Auditor

The integration auditor Massive didn’t ask for. Treats every broken control like a mystery to solve — which drives everyone slightly insane.

"Oh man, look at this weird badge swipe! Someone accessed the server room using a legacy account. This is better than an episode of Unsolved Mysteries!"

HELPFUL HOLLY // IT Helpdesk

The only IT ally Ben has left — if you can get a ticket past her 47-step queue. Knows every credential request Massive buried.

"You want a password reset ticket processed before Friday? Sounds like a user error to me. Have you tried turning your expectations off and on again?"

SERVER SID // Systems Engineer

Keeps the legacy servers alive out of spite and caffeine. If the network logs are lying, he already knows why.

"The network is fine. Probably."

RELIABLE RUTH // Charge Nurse

Runs the floor Massive forgot existed. She decides who gets keys, who gets charts — and whether Ben makes it to the board meeting.

"Ben is a sweet kid, but he doesn’t survive on this floor because of his control frameworks—he survives because I let him... for now."

DR. DAVE // Surgeon

Star surgeon with badge access everywhere and zero patience for audit season. Prime suspect energy whenever a door log lies.

"An audit? In the middle of an elective joint replacement? No. Ben just needs to take his clipboard and stay out of my OR."

RIGID RENATA // Risk Analyst

Massive’s compliance enforcer, sent down to find someone to blame. Ben’s paperwork is her favorite hunting ground.

"Ben’s control documentation is cute, but until Massive Medical’s legal department stamps every single risk matrix in triplicate, this entire hospital is non-compliant."

PT PAIGE // Physical Therapist

Treats the hospital like an obstacle course. Knows exactly which hallways the badge readers forgot to cover.

"If Ben slips on my iced matcha in the hallway, that’s a physical hazard finding for someone else. I’m just here for core stability!"

CARDIO CHLOE // Cardiologist

Already maxed out on triple-bypass stress — cannot afford an open finding on her service door logs.

"My heart rate spikes higher looking at Ben’s open finding reports than it does during a triple bypass. Can we expedite this so I can get back to my telemetry monitors?"

MINDFUL MARISOL // Nurse

Day 60-something of a 90-day probation under Massive’s gaslighting. Her login “violations” might be someone else’s cover.

"I’m just trying to chart patient vitals before shift change without crashing the terminal."

GRUMPY GENE // Nurse

Thirty years of grudges and one cup of coffee from retirement. Remembers Township General before Massive touched it.

"More paperwork? Back in my day, we treated patients instead of filling out digital forms for auditors who’ve never touched a bedpan."

PHARMA PHIL // Pharmacist

Keeper of the logs — the one audit trail Massive can’t fudge. Trades access for tractor stories.

"People think medication inventory is hard, try managing livestock rotation. If Ben wants the logs, he has to sit through my farm stories."

FACILITIES FINCH // Janitor

The badge system thinks it controls the doors. Finch knows every crawlspace, duct, and shortcut it forgot.

"You want physical access logs? Check the dust on the floor vents. If it ain’t bolted down, I sweep it. If it’s locked, I’ve got the key."